Refund & Cancellation Policy
This Cancellation & Refund Policy applies to all purchases made on Dream Wish (theshopadvisor.com and any associated app), operated by The shop Advisior (“Dream Wish,” “we,” “us,” or “our”). By making a purchase, you agree to the terms below.
1. Nature of Our Products
All products on Dream Wish are personalized digital gifts generated based on the information and content (names, messages, photos) you provide, and delivered electronically via a shareable link or online experience.
Because each gift is custom-generated specifically for you at the time of purchase, it cannot be “returned” like a physical product, and standard cancellation windows applicable to physical goods do not apply.
2. Cancellation
Once you have completed payment and your personalized gift has been generated, the order cannot be cancelled.
If you wish to cancel before generating the final asset, you must do so before completing payment — no charge is made until payment is confirmed.
3. When Refunds Are Available
Refunds will only be considered in the following cases:
- Duplicate payment — you were charged more than once for the same order due to a technical error
- Technical delivery failure — payment was successfully made, but Dream Wish failed to generate or deliver your personalized gift due to a fault on our platform
4. When Refunds Are NOT Available
Refunds will not be provided for:
- Change of mind after the gift has been generated
- Dissatisfaction with how the recipient reacted to or interpreted the gift
- Errors in the information, names, messages, or photos that you provided during personalization
- Gifts that were successfully generated and delivered, but not opened/viewed/shared by you or the recipient
- Issues caused by the recipient's device, browser, or internet connectivity
5. How to Request a Refund
To request a refund, email us at support@theshopadvisor.com within 7 days of your purchase, including:
- Your registered name/contact number used at checkout
- Order/transaction ID or payment reference number
- A brief description of the issue (duplicate charge or delivery failure)
6. Refund Processing
Eligible refunds will be processed within 5–7 business days of approval.
Refunds will be credited back to the original payment method used.
We are not responsible for delays caused by your bank, payment provider, or network issues once the refund has been initiated on our end.
7. Contact Us
For any cancellation or refund-related queries, reach out to:
Email: support@theshopadvisor.com